Abydos Products

Abydos Designer

Abydos Designer is the fastest and most efficient way to design, deploy, track and maintain process logic within BMC Remedy applications.

Abydos Designer 8.0 is now available; providing a full Java based process modelling environment for designing and implementing processes for your BMC Remedy applications.

Abydos Designer

Provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications.

This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions.

Product Demonstration

(from webinar on 3rd Feb 2010).

Screenshots

Features

Provides an interactive, dynamic and fully integrated ITIL guide for ITSM 76 to direct users through the required steps;
Allows business analysts and process owners to create new or change process definitions in a controlled environment and capture additional data for use with ITSM 7 or SRM applications;
Supports simple 2-step creation of SRM processes for data-capture and fulfillment without the need for templates, advanced interface forms, SRM configuration or customisation or workflow;
Enforces process logic within your ITSM or SRM application without the need for additional Remedy development;
Supports the creation and maintenance of other business processes for use with ITSM such as HR (new starters/leavers, moves and changes), provisioning, hardware/software delivery etc.
Request Tracker (add-on product option) allows users to graphically track the progress of requests/incidents/problems and quickly identify process bottlenecks through flashboards based process monitoring;
Enhanced support for multi-tenancy applications facilitating the segmentation or processes by company without the need for Remedy customisation.

Key Benefits

Reduced cost of application deployment and maintenance through seamless translation of process definitions into ITSM applications;
Reduced cost of customisation for additional data fields by using dynamic process-driven data capture without changing your application forms.
Improved application visibility through graphical tracking of the progress of ITSM requests (requires Abydos Request Tracker product).
Improved end-user experience through dynamic process-driven wizard and flashboards based process monitoring;
Reduced cost of migration from development to test and production environments by using simple import/export function for process definitions;
Reduced support and training costs through use of integrated ITIL guide for ITSM dialogue to ensure best-practice ITIL processes are followed within your application;
Acceleration of process execution through process automation;