Products

Product Demonstration

Demonstration using Abydos Designer for SRM (15mins).

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Abydos Designer

Winner of the Product of the Year Award,
WWRUG 2010

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Abydos Designer is the fastest and most efficient way to design, deploy, track and maintain process logic within BMC Remedy applications.

 

Abydos Designer is available as a free Standalone version for offline process design or fully integrated with your Remedy application.   Contact us if you would like more information on how to use Abydos Designer Standalone or with Remedy.

Abydos Designer

Abydos Designer

Provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications.

This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions.

Product Demonstration Product Demonstration

 

 
Screenshots
 
Designer8 Java Designer8 Java Process Configuration
Process Utilisation Request Tracking Request Tracking
Features
  • Allows business analysts and process owners to create and manage processes for BMC SRM (2.2 or later) and ITSM (7.1 or later) applications using a simple drag-and-drop graphical user interface.
  • Supports rapid creation and maintenance of SRM processes for Q&A, data-capture and fulfillment without the need for PDTs, AOTs, or advanced interface forms;  (e.g. New hire, moves and changes, hardware/software service requests etc.)    
  • Enforces process logic within your SRM or ITSM application without the need for any Remedy development or customisation;
  • Support for multiple complex approval steps within SRM or Change processes and conditional approvals based on data captured during Q&A;
  • Simple promotion of SRM or ITSM configuration between servers using export/import utility;
  • Enhanced support for multi-tenancy applications facilitating the segmentation or processes by company without the need for Remedy customisation.
  • Request Tracker (add-on product option) allows users to graphically track the progress of service requests, change requests, incidents or problems and quickly identify process bottlenecks through flashboards based process monitoring; 
Key Benefits
  • Reduced cost of application deployment and maintenance through seamless translation of process definitions into SRM and  ITSM applications;
  • Reduced cost of customisation for additional data fields by using dynamic process-driven data capture without changing your application forms.
  • Improved application visibility through graphical tracking of the progress of SRM and ITSM requests (requires Abydos Request Tracker product).
  • Improved end-user experience through dynamic process-driven wizard and flashboards based process monitoring;
  • Reduced cost of migration from development to test and production environments by using simple import/export function for process definitions;
  • Reduced support and training costs through use of integrated ITIL guide for ITSM dialogue to ensure best-practice ITIL processes are followed within your application;
  • Acceleration of process execution through process automation;