“Abydos Analyser has helped us deliver a more efficient and effective BMC Remedy release management process with demonstrable quality. This means faster delivery of high quality BMC Remedy systems for our customers. Initiatives like this are key to our success as recognised recently with our Top EMEA Enterprise Service Management Solution Provider Award from BMC Software.”
David Fitzpatrick Customer Services Director, Devoteam UK
I would like to take a moment to express my gratitude for the excellent technical support I received from Abydos this past week. We are in a time crunch to perform comparison analysis between our servers in preparation for ARS upgrade and as you may know our code base is large and, in places, a bit unusual. This caused not one, but two different crashing issues with Abydos Analyser. Abydos worked quickly and precisely to assist with finding the problems and deliver hot-fixes to the product that allowed me to complete my comparisons in a timely manner. In particular:
1. Abydos took my initial information, which included exports of the data I had and promptly reproduced the problem. I was not inundated with requests for logs or other information. They went right to the heart of the problem and, once reproduced, worked independently.
2. Abydos responded quickly with a patch that fixed the first problem. Their instructions were clear and complete and they explained their technical findings appropriately.
I am particularly pleased when someone takes the extra effort to ensure that my time is not wasted, works independently to reproduce a problem and drives quickly to a solution. Thanks to Abydos for the attention to detail and timeliness that allowed me to meet my deadlines.
Jeff Shaevel
Senior Software Developer | Dell Inc
When we started to receive multiple enhancement requests for our Remedy 6.3 ARSystem environment, we found ourselves spending a great deal of time in the documentation of the forms, fields, and workflow that were related to each enhancement. We originally purchased the Abydos Analyser tool for the instant development documentation feature, of which saved 4 to 16 hours of development documentation tasks per enhancement request.
We started to utilize some of the other features (wild card searches for workflow and interactive workflow diagrams) and quickly discovered that Abydos Analyser was more than just a development documentation tool. Our 6.3 ARSystem environment did not have the "Sync Search Database" updated in quite some time and every attempt at updating was met with failure and/or too risky (only one environment - production). You can imagine the nightmare that we experienced when troubleshooting workflow problems for an environment that did not include best practice (or logical) naming conventions for workflow objects, coupled with years of multiple administrators/developers that produced new processes without documentation.
A typical troubleshooting task would take us between 5 and 16 hours of research using the Remedy Developer tool (6.3). Abydos Analyser provided us with a solution to perform wild-card searches against workflow objects, state change diagrams, and event diagrams...of which improved our troubleshooting task time to less than 1 hour in most cases. In addition, it provided us with the mechanism to assess impact for enhancement requests (e.g. add a field, menu item, new active link, etc.) and improved our development time for enhancements.
We are currently working on a migration project to 7.6.04 and based on past experience, the BMC classes do not provide you with training on "how" they developed their out-of-the-box applications (e.g. Service Desk, Change Management, etc.). In all cases, BMC will recommend that you "do not" attempt to customize their applications due to problems with future hot fixes, patches and/or upgrades. However, we continued to receive enhancement requests that required some level of customization to the out-of-the-box applications. Abydos Analyser provided us with the mechanism to "learn" their workflow, which improved our ability to "safely" create a customization that would not impact functionality or future releases from BMC.
To this day, I have not found similar features in the developer studio versions that were released from BMC and I consider the Abydos Analyser tool a "must have" for all Remedy Administrators and Developers. The small investment for this tool will create an immediate return on investment within the first couple of enhancement requests, troubleshooting tasks, or upgrade/migration that you will work on.
Clifton Teate, Business Intelligence Systems Integrator, Medquist
" I use the Analyser to trace the workflow and field relationship in an effort to integrate customizations into the out of box workflow. I also use it to find relationships and workflow link between forms. It saved me well over 75% of time that I would have used to manually research the workflow and evaluate relationships."
- Senior Consultant, BMC Software
"The Abydos Analyzer Tool has become a big part of my Remedy development it has saved me over 60% of my time and effort when trying to analyzing forms, active links, menus est. The Abydos Analyzer tool is a great asset"
- Jim Morgando - Remedy Administrator, State of Illinois
"With its ability to quickly identify key process objects among the 200,000 needles in our Remedy AR haystack,
Abydos Analyser has saved us hundreds of development man hours."
- Barry Lindstrom, Senior Remedy Architect/Developer, Large US Financial Institution
"Analyser has enabled us, in a third line capacity, to target the source of problems in minutes, rather than hours, or in some cases days. We can get to the root of the issue immediately rather than enabling and searching through Remedy log files.
When designing new features, Analyser enables us to have a clearer understanding of current workflow enabling more effective development over a shorter timeline."
- Mark Antell, Managed Services , Solutions and Integration, Computacenter
"I have not been using Abydos Analyser very long but have certainly found it easy to use. It was good to see a menu and interface which was streamlined to the essentials and not filled with clutter which some other professional applications seem compelled to include. The diagrams produced are clear and the reports are particularly useful for specifications."
- Mark Dryden, AR System Developer, Brunel University
"I obtained a license for Abydos Analyzer and prepared ERD and Event diagrams for the CSS 5.6 application. Your product is a wonderful tool for examining complex workflow. The tools allow the application to be subdivided to it's parts for analysis."
- Jim Kelleher - Remedy Consultant, Column Technologies
"I was really impressed with the Analyzer... our Arsystem Enterprise is in desperate need of being documented and Abydos Analyzer would be able to do it all!"
Rosalind Winder-Thomas, Lead Systems Engineer, American Chemical Society
"My feedback would be nothing but positive. I loved the tool. Easy to follow instructions and GUI and great output."
- Scott Illari, Remedy Developer
"I cannot tell you how much I love this!! I created some documentation in .5 minutes"
- Kim Santana, Senior Remedy Systems Engineer, Phase Forward