Abydos Vision
To enable BMC Remedy customers to get the highest possible value from their investment in BMC Remedy by providing tools that make adaption of Remedy to accurately reflect their business needs as easy, cost effective, low risk and future proof as possible.
The Solution
Abydos tools save BMC Remedy customers up to 60% of their time deploying, upgrading and maintaining BMC Remedy applications.
Abydos Analyser and Designer are used by hundreds of users every day to reduce the time to deploy, upgrade and maintain BMC Remedy Applications.
We also provide BMC Remedy services based on our many years of experience and time saving tools which can help you deliver applications quicker and at significantly lower cost. As a BMC Technology Alliance Partner with BMC Remedy approved integrations and World Wide Remedy User Group awards, you can be sure of excellent products, services and support.
From Process Design to Application
Most businesses use process diagrams to define the steps required to handle incidents, problems, changes and service requests These processes are often based around the IT Infrastructure Language (ITIL) standards. But ITIL is only a framework and does not address the industry-specific processes that many businesses need to implement. So how do businesses define and convert these into something that the IT service management application can understand.
A New Approach
Typically, this requires an expensive development team to generate the necessary code and build the application based on the process definition. Abydos believe there is a better way: our software seamlessly converts process diagrams directly into application logic, thereby eliminating most of the expensive development costs.
Customers that have adopted this approach are now able to manage their processes from a graphical environment and are therefore no-longer tied in to time-consuming development life-cycles.
Since inception, Abydos have built up an enviable list of blue-chip clients across the finance, telecoms, pharmaceutical and government sectors. We now have over 130 customers across Europe, the US, Asia, South America, Australia and South Africa.
To find out more about our award-winning products, our accelerate services or for an appraisal of how much you could save, contact Abydos at info@abydos-workflow.com